Frequently Asked Questions (FAQ)

Your order is usually shipped within 24–48 hours after confirmation.

Delivery typically takes 2–7 business days, depending on your location.

You can track your order via:

  • “My Orders” section
  • Shipping confirmation email/SMS

If your order is delayed beyond the estimated timeline:

  • You will be notified proactively
  • You can also contact our support team for updates

Our delivery partners will attempt delivery up to 3 times. After that, the order may be returned.

  • Take clear video and photos of the product and packaging
  • Report within 24 hours
  • We will verify the incident and communicate about eligibility of replacement or refund.

Report within 24 hours, and we will resolve it quickly.

We deliver to most pin codes. If your location is not serviceable:

  • Your order will be cancelled
  • Full refund will be issued

Address changes are allowed only before shipment. Contact support immediately for assistance.

📧 support@classcliq.com

For Return & Refund

You have 2 days from the date of receiving the order to report any damaged or defective products for replacement.

Return facility is available only via self-returns and shipping charges are to be borne by the customer. However, for damaged/defective items, return shipping charges will be refunded in the form of coupons.

Refunds are typically processed as reward points with 6 months validity, or via the original payment method. It takes 7-15 days to complete a refund request.

Orders can only be cancelled before they are dispatched. Once shipped, cancellation is not possible.

🚀 Customer Promise:

With ClassCliq, we ensure a single, reliable, and accountable delivery experience every time.

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