Refund & Replacement Policies

Understanding our return and refund procedures

Return/ Replacement Request may be placed if the product received by you(USER) is damaged, defective or item different from what was ordered. To initiate a return or replacement request, please visit the Order Details in My Account.

• Items that you no longer need or have ordered in error, please inform us before it is dispatched/ shipped. No replacement or return request would be entertained in this regard, once the order is shipped.
• Customer care is our priority and we pay extreme attention while packing the orders. Still, if you receive a book that is different from what was ordered, please contact us as soon as possible, for the replacement of the product.
• We take utmost care while packing your order so that it reaches you safely. But, in case you receive a damaged/ defective product, please place a request as early as possible. Replacement will be offered, if the issue is reported within 2 days from the date of receiving the order.
• Damaged/ defective items must be returned in the original condition they were received in with all the accompanying accessories.
• Return facility is available only via self-returns. Return Pick Up facility is not available for any item sold by us. Also, the shipping charge for the same is to be borne by the customer.
• All items returned must be unused and in their original condition with all original tags or boxes and packaging intact.
• Return shipping charges borne by you, in case of Damaged/ defective items, will be refunded back to you in form of coupons.
• If a free gift is offered with the product you wish to return, then, you have to return the gift as well, along with the product.
• Replacement can be initiated only if the product is in stock. Unfortunately, if it is out of stock, then refund would be initiated against the same, after your consent.

Returns are not possible in following scenarios:

• If the time for placing the return request has passed.
• Items, if returned without original packaging, tags, freebies or accessories.
• Item gets damaged because of use and is not returned in the same condition as received by you.
• Any item which has been installed or used.
• Products that have been tampered in any manner.
• Anything damaged due to misuse of the product.
• Products that are sold as Combo sets cannot be returned individually.
• A product ordered in error or no longer required. It can only be cancelled before dispatch.
• All the refunds would be made in the form of reward points with a validity of 6 months, details regarding which will be sent to your registered e-mail address.
• You may contact our support team anytime by mailing them at: …… ………….. and you can also call us at: …………..

Return Process

To place the replacement/return request, please click the Return Button in Order details of the order, for which you wish to place the request.

Once, we receive a request from your end, we may or may not authorize the same, depending upon the reason for replacement. Once the request is authorized, you may send the product back to us at:

Once we receive the article back, it would go through inspection, if the reason seems valid; refund/replacement would be initiated for the same.

Please contact Bookbazaar.com to get information about any additional policies that may apply.

Cancellation Policy

• Orders can be cancelled, only and only, before they are dispatched.
• To place a cancellation request, please click the cancel button in the Order Details of the order for which you wish to place the request.
• You can also contact our customer care executives at: ……………., to assist you on the same. Please mention your Order Id and the reason for cancellation.
• Once the order is cancelled, any prepaid amount would be refunded by us as per our return policy.

Refund Information

• There might be a possibility that the order gets cancelled, completely or partially, from our end. This may be due to unavailability or discontinuation of the product or any pricing error, but, we will inform you about the same and provide all the related information.
• Refunds would be done via same method through which the payment was received. In exceptional cases, we would ask you about the account details.
• You may also opt for the refund in the form of Reward points, with a validity of 6 months, details for which would be sent to your registered e-mail address.
• We will send the mail after initiating the refund from our end, but it may take 3-5 working days to reflect it in your bank account. Still, if you face any issue, you are always welcome to contact us. We will be glad to assist you.
• Refunds would be initiated in the same account as you had made the payment from.
• We take around 7-15 days to complete a refund request.