PRIVACY POLICY

Last Updated: [20 April 2026]

This Privacy Policy describes how Classcliq (“Company”, “we”, “us”, or “our”) collects, uses, processes, stores, and protects your personal data when you access or use www.classcliq.com (“Platform”).

This policy is compliant with:

• The Information Technology Act, 2000
• The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• The Digital Personal Data Protection Act, 2023 (DPDP Act)

By accessing or using the Platform, you (“User”, “you”) agree to the terms of this Privacy Policy.

1. DEFINITIONS

• “Personal Data”: Any data about an individual who is identifiable by or in relation to such data.
• “Sensitive Personal Data” (SPDI): Includes financial information, passwords, etc., as defined under applicable law.
• “Processing”: Includes collection, storage, use, sharing, disclosure, or deletion of data.
• “Data Principal”: The individual to whom the personal data relates (you).
• “Data Fiduciary”: Classcliq, determining the purpose and means of processing personal data.

2. INFORMATION WE COLLECT

2.1 Personal Data Provided by You

• Full name
• Mobile number and email address
• Billing and shipping address
• Account login credentials
• Communication details (queries, feedback, complaints)

2.2 Sensitive Personal Data (SPDI)

• Payment information (processed via secure third-party payment gateways; Classcliq does not store full card details)

2.3 Automatically Collected Data

• IP address, browser type, device details
• Usage behavior (pages visited, clicks, session duration)
• Cookies and tracking technologies

2.4 Marketplace Data

• Order history
• Vendor/seller interactions
• Preferences and buying patterns

3. PURPOSE OF DATA PROCESSING

• Account creation and management
• Order processing, fulfillment, and delivery
• Customer support and dispute resolution
• Personalization of user experience
• Communication of transactional updates and service-related notifications
• Marketing and promotional communication (only with consent where required)
• Fraud detection, prevention, and security
• Compliance with legal obligations

4. LEGAL BASIS OF PROCESSING (DPDP ACT)

• Consent provided by you
• Performance of contract (order fulfillment)
• Compliance with legal obligations
• Prevention of fraud and security incidents
• Responding to user-initiated requests

5. DATA SHARING AND DISCLOSURE

• Sellers/vendors for order fulfillment
• Logistics and delivery partners
• Payment gateway providers
• IT and analytics service providers
• Legal or government authorities (if required)

6. CROSS-BORDER DATA TRANSFER

• Your data may be transferred and processed outside India in compliance with applicable laws

7. DATA RETENTION

• Data retained only as long as necessary for legal and business purposes

8. DATA SECURITY

• Encryption and secure servers
• Access controls and authentication
• Regular monitoring and audits

9. YOUR RIGHTS (UNDER DPDP ACT)

• Access your personal data
• Correct or update data
• Request deletion of data
• Withdraw consent at any time
• Grievance redressal
• Nominate another person for rights

10. COOKIES AND TRACKING

• Used for functionality, analytics and user experience

11. THIRD-PARTY LINKS

• We are not responsible for third-party websites

12. GRIEVANCE OFFICER (AS PER IT ACT)

• Name: Sapna Sharma
• Email: grievances@classcliq.com
• All grievances will be acknowledged within 24–48 hours and resolved within prescribed timelines

13. CHANGES TO POLICY

• We may update this Privacy Policy anytime with updated date

14. CONSENT

• By using platform you agree to this Privacy Policy